Ordering Terms of Service
Shipping Services
SHIPPING METHODS: All goods are shipped UPS Ground or FedEx Ground uninsured unless another method is specified by the customer.
TERMS OF SHIPMENT: We are not responsible for shipping delays by any carrier. All goods are shipped at the buyer's risk. We do not insure on time delivery by the freight carrier or safe carriage of goods. Title to good passes to the customer at the FOB point.
SPLIT SHIPMENT: Split shipments are available at a charge of $10.00 per location plus shipping cost. All split shipment addresses must be included with the purchase order in writing.
INTERNATIONAL SHIPPING: All international shipments are billed at freight cost plus a $20.00 administrative fee per destination. The customer is responsible for all international shipping tariffs and tax information required by the destination country. All information must be either included with or on the related purchase order.
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General Information
QUOTES: Price quotes are valid for 30 days and only on the specifically quoted item(s), imprint locations, number of colors in each imprint location, and quantity of imprints for each location.
SPOILAGE: All orders are subject to 3% over/underruns. You will be credited for all underruns and billed for any overruns. If you need an exact quantity, please be sure to order extras.
PHOTO RELEASE: Unless you request otherwise in writing, Inkmule, LLC reserves the right to use photos of completed products taken by us or if tagged on social media. This notice serves as a photo release for any likenesses captured in product photos and transmitted to Inkmule via social media, email or other. Requests to remove content can be made to contact@inkmule.com.
TERMS: All orders are pre-pay unless approved for Net 15 or Net 30 payment terms which are available to business accounts with an established history, pending approval of terms application which includes a personal guarantee. We accept all credit card payments via BlueSnap and are not responsible for BlueSnap errors. Where allowed, orders paid by Credit Card will incur a 3% processing fee. ACH, Cash, or check are accepted with no fees. Returned checks are subject to a $25.00 charge and company check privileges may be revoked. Unpaid invoices which are 30+ days past due may be cleared with a third party and and/or incur a financing fee of 5% of the invoice total per 30 days past due. Invoices left past due beyond 90 days may be sent to a third party for collections.
PURCHASE ORDERS: All orders require a written or faxed purchase order. Verbal purchase orders will not be accepted. Incorrect or incomplete purchase orders will not be accepted. Incorrect or incomplete purchase orders which require clarification will not be processed or scheduled for production until corrected.
LESS THAN MINIMUM ORDERS: Less than Minimum (LTM) is available on certain products but will incur a fee and increased unit price.
SPECIAL EVENTS: Customers must advise InkMule, LLC in writing regarding special event dates. All special event dates must appear in writing at the time the order is submitted. InkMule, LLC will advise if the event date cannot be met or if special shipping may be required. InkMule, LLC is not responsible for the delay of any freight carrier. The customer is advised to allow ample time for shipping.
PRODUCT AVAILABILITY: Every effort is made to ensure catalog goods are available at all times. We cannot guarantee product availability during peak seasonal periods. We will notify the customer promptly when goods are not available and will also suggest alternative products.
LEAD/PRODUCTION TIME: Production time is normally 7-14 working days from the date the written purchase order is received and clarifications are complete. In the event lead time should exceed 15 working days the factory will notify the customer. Art received, customization, changes to the order, or other circumstances beyond our control may result in increased lead time.
CANCELLATIONS: Orders may be cancelled. Cancellations must be confirmed in writing. The customer is responsible for all costs incurred prior to the receipt of the cancellation. These costs may include, but are not limited to, the costs of material, art services, and pre-production expenses.
RETURNED GOODS & COUNT DISCREPANCIES: Requests to return goods or notice of short shipments / off-counts must be made in writing within 3 days of receiving. Goods may not be returned without a written Return Authorization from the factory. Permission may be obtained via phone or in writing, however, a written response must be received before goods may be returned. Goods MAY NOT be returned for the following reasons:
1. Color variance differences in garment manufacturing.
2. Ink color matching (unless PMS color match was specified on the purchase order).
3. Garment sizing.
4. Errors in customer-supplied artwork
5. Shipping errors caused by the carrier.
Garments
All garments should be laundered before wearing. Machine wash cold. Wash colors separately. Do not bleach. To preserve imprint color do not wash with a detergent which contains a bleach additive or whitening agent. Dry on low or medium heat. Do not iron imprint. For best longevity of print, wash inside-out.
SAMPLES: Samples are available at cost plus shipping plus may be subject to an administrative fee of 35.00.
Art Services
DIGITALLY SUBMITTED ART WORK: InkMule supports numerous software applications and file formats. Please submit computer-generated artwork in vector format (.ai, .indd, .eps) or at 300 dpi at the appropriate print size.
ART CHARGES: Please note that there are some instances where additional art charges apply. Additional art charges may apply to art work which is not camera ready, requires retouching, custom type styles, or modifications to originals. Art that is not camera ready will be subject to additional art charges. Faxed or photocopied art is not acceptable as camera ready art. If specific instructions are not submitted with the purchase order, we will use our best judgment in the final design. Extensive art corrections will be billed at the rate of 50.00 per hour.
TRADEMARK AND/OR COPYRIGHT USAGE: All imprint copy specifications submitted for production will be accepted by the factory as being in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent, or similar protection. The customer hereby agrees to hold the factory harmless from any liability which may result from factory's usage of art submitted by customer. Client is responsible for notifying InkMule, LLC of artwork which requires licensing or permission from a given organization, and supplying the permission in writing.
DIGITAL IMAGING / EDITING CHARGES: Please note that there are some instances where additional art charges may apply. Art that requires retouching, custom type styles, or modifications to originals will be subject to Digital Imaging/Editing charges.
Website Terms of Service These terms of service govern all transaction of goods or services through the website Inkmule.com from Inkmule, LLC (the "seller"). Anyone or entity accessing the site or purchasing goods and services through this Website (the "buyer") agrees to be bound by these terms of service.
1. Usage of Site - Being a site visitor or customer making a purchase grants you access to use the site to evaluate your purchase of Inkmule, LLC’s products and services. Being a site visitor or customer does not allow the user to have access or rights to any of the Inkmule, LLC content without expressed written consent from Inkmule, LLC. Any site users must be at least 18 years of age or associated with an entity that is legally allowed to participate in a binding contract as listed out in the Inkmule, LLC website documentation, including this document. Any comments or contributions to product reviews, blog posts or any other associated material made by site users is able to be used by Inkmule, LLC and any of its affiliates in perpetuity without legal recourse or royalty claims.
2. Indemnification - Any and all site users and customers agree to hold Inkmule, LLC harmless from and against all losses, claims, costs and liabilities, including attorney fees that result from usage of the site and violations of any terms of service listed in the website documentation.
3. Limitation of liability - Inkmule, LLC is a limited liability company and under no circumstance shall be held liable for any incidental damages resulting from site visitors or customers using the site, including negligence. Inkmule, LLC will not be held liable for any circumstances that are beyond reasonable control. This includes but is not limited to weather conditions, political unrest, war, acts of god, natural disasters, labor strikes, customs delays and failure of subcontractors to perform. Shipping and delivery dates are best estimations based on Inkmule, LLC and its suppliers expectations. Inkmule, LLC is not liable for delay in delivery. At Inkmule, LLC we strive to provide high quality photos and descriptions of products. We are not liable for differences in color schemes that are due to monitor settings. The website offers the ability to upload logos and images. The buyer must have rights to images, logos and trademarks that are used as printed artwork. Inkmule, LLC cannot be held liable for any misuse of trademarks, logos and trademarks as buyer assumes all liability.
4. Pricing Fluctuation Potential - Inkmule, LLC is committed to providing transparent honest pricing to its customers and site visitors. Inkmule, LLC reserves the right to adjust pricing, without notice, up and down for unforeseen and unnoticed price fluctuations. If a price increase is made and the customer no longer wants to make the purchase, they have the right to cancel without any recourse or cancellation fees.
5. Privacy - Inkmule, LLC is committed to protecting user and account information including usernames, passwords and billing information. Users are responsible for keeping their account credentials safe and secure. It is the users responsibility to immediately notify Inkmule, LLC of any unauthorized use of their account or breach of their security. The user and / or account holder is responsible for any losses stemming from unauthorized use of their account. Please refer to Inkmule, LLC’s official privacy policy for more information on how your information is protected.
6. Marketing Contact - When creating an account with Inkmule, LLC the user and / or account holder is agreeing that they can be contacted with marketing materials. The user has the right to unsubscribe from future marketing campaigns. 30 days must be given for all marketing communications to cease.
7. Buyer agrees that seller may use buyer's name and logo on seller's website and in other marketing materials to identify buyer as a customer of seller.